What is Lexorium Productions?

Lexorium Productions has 43 pages for members, projects, services, FAQs, enquiries, and community, with plans, instalment schedules, and cancellation rules.

Terms

Cancellation & refund terms

Our cancellation and rescheduling policy for all bookings.

All bookings

Scenario	Notice	Client Pays	Refund / Credit
Client reschedules	14 days or more before	Nothing extra for the first reschedule	Booking moves to the new date, subject to availability
How refunds are paid	When a refund is due	—	Paid by the original payment method within 14 working days. Bank or mobile-money charges may be deducted
How to cancel or reschedule	Notice counts from the time we receive it	—	Requests must be made in writing by WhatsApp or email to the office. Notice counts from receipt
Force majeure (natural disaster, civil unrest, government restrictions, prolonged power or network failure beyond our control)	Any time	Costs already incurred	Refund of amounts paid less costs incurred, or a credit valid for 90 days
Lexorium or ChloAce cancels (equipment failure, crew unavailable, illness)	Any time	Nothing further	Full refund of amounts paid for the affected service, or a new date at the client's choice. Liability is limited to amounts paid
Client reschedules	Less than 14 days before, or a second reschedule	Rescheduling fee of 10% of the booking value	Booking moves to the new date, subject to availability
Client cancels or does not show	Less than 48 hours before, on the day, or no-show	100% of the total price	No refund
Client cancels	2 to 6 days before	75% of the total price (the deposit plus a further 25%)	No refund
Client cancels	7 to 13 days before	Deposit (50%) is retained	No refund and no transfer
Client cancels	14 days or more before the event or session date	Deposit (50%) is retained	Deposit may be transferred once as a credit to a new date within 90 days, subject to availability

Custom and special-order items (florals, cakes, printed or branded backdrops, branded items)

Scenario	Notice	Client Pays	Refund / Credit
Client cancels after the order is placed	Any time after the order is placed	100% of the cost of those items	No refund for those items

Lexorium Reserve

Scenario	Notice	Client Pays	Refund / Credit
Plan paused for late payment	15 days late	Arrears	Can be reinstated within 30 days if the date is free
Booked date unavailable after the first payment	Within 7 days of the first payment	Nothing	The client chooses another date or receives the first payment back in full
Client withdraws	More than 90 days before the event	The first payment is kept	All other payments refunded
Plan ends in default	Less than 30 days before the event	Standard cancellation terms apply to the package price	See cancellation_policy CP-01 to CP-04. No credit transfer
Plan ends in default	30 to 90 days before the event	50% of the package price (or the amount paid, if less)	The rest is refunded. No credit transfer
Plan ends in default	More than 90 days before the event	The first payment is kept	All other payments refunded. No credit transfer
Client withdraws	Less than 30 days before the event	Standard cancellation terms apply to the package price	See cancellation_policy CP-01 to CP-04
Client withdraws	30 to 90 days before the event	50% of the package price (or the amount paid, if less)	The rest is refunded. The kept amount can be moved once as a credit to a new date within 90 days

Outdoor events

Scenario	Notice	Client Pays	Refund / Credit
Bad weather	On the day	Full price if the service is delivered	If conditions are unsafe for crew or equipment we may pause operation and will offer reasonable rescheduling. Weather alone is not grounds for a refund when the service is delivered

Photography, video and content

Scenario	Notice	Client Pays	Refund / Credit
After final media is delivered	After delivery	Full price	No refunds after delivery. Revisions and re-edits are limited to those in the package

Studio, portrait and photo sessions

Scenario	Notice	Client Pays	Refund / Credit
Client cancels or reschedules	24 hours or more before the session	Nothing	Free reschedule
Client cancels or does not show	Less than 24 hours before, or no-show	Session fee or deposit forfeited	No refund. Late arrival reduces the session time

Tent, equipment and sound hire

Scenario	Notice	Client Pays	Refund / Credit
Client cancels after dispatch or setup has begun	Once equipment is dispatched or setup has begun	100% of the total price	No refund

A 50% upfront deposit secures your date. For questions about our cancellation policy, please contact us.